We encourage our customers to exercise due care while making their purchase as product refund/replacement is not a standard practice for Brand Satat Souk. Under exceptional circumstances at the sole discretion of Satat Souk, where products are sold at printed MRP, we would be happy to give you the following alternatives for product replacement/refund:
– Exchange the goods for an alternative of your choice to equal value.
– Give you a full refund for the price you paid for the goods.
Here, we have tried to answer few common question regarding return/replacement/refund requests. Please read through these:
What is the 7 Day Refund/Replacement Policy?
All products sold at Satatsouk.com are covered under our 7 Day Refund/Replacement Policy Guarantee. To be eligible for a return, your item must be unused and be in the same condition in which it was sold. It must also be in the original packaging.
In order to get a unused item replaced:
Contact Customer Care via the Contact Us Page or drop a mail at [email protected] or call us on +91-9999989151, within 7 days from the date of delivery.
You can also reply to any of the emails received by you from SATAT SOUK and someone shall speak to you and register your request.
The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by SATATSOUK for domestic (India) shipments and by customer for International shipments.
Return Delivery Address:
IAMKHADI EXPORT PRIVATE LIMITED
How can I get a refund?
If you are unhappy with your purchase and want a refund please write to us at [email protected] and we will process your refund within 7 days of receiving the products back at our warehouse. The product should however, be in the same condition in which it was sold and must be in its original packaging.
Please feel free to drop a mail to [email protected] for any queries regarding return/refund requests. We would be more than happy to help you in best possible way.
You can also reply to any of the emails received by you from SATATSOUK and someone shall speak to you and register your request.
Who will bear the shipping charges for returns?
If return location of the shipment is India, SATATSOUK will pay the return shipping. We will arrange a return pickup from your location by our logistic partner. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier and we will reimburse return shipping charges in form of a gift card, which can be used in any of your next purchases on SATATSOUK.
If return location of the shipment is outside India, SATATSOUK will not be paying the return shipping charges. We can offer refund/replacements once products are received back into our warehouse. We strongly recommend you to choose your purchase carefully before making an international order as returns may be not very cost effective.
How will I get my money back?
Upon authorization of your return/refund request, we would be happy to offer you refund or replacement. You can get your money back into your originating bank account or you can opt for a Gift Card which can be used for any future purchase on SATATSOUK. You can also opt for a direct bank transfer via NEFT in case you have paid via COD mode. Usually, Gift Cards are the most preferred option of refunds on SATATSOUK. You can use them as per your convenience; there is no expiry date for the Gift Card.
Once you drop a mail at [email protected] with your return request, our team shall call and coordinate about your request.
How do I cancel an order?
For outright cancellations by you:
If you cancel your order before your product has been shipped, we will refund the amount paid by you against the order within seven days of the order cancellation,
Please drop a mail at [email protected] for cancellation requests. You can also reply to the any email communication received by SATATSOUK team regarding your order and we would process your request at the earliest possible.
If the cancellation request is received after your product has been shipped, you can do one of the following:
Can I cancel / return a part of the order?
Yes, you can cancel / return a part of your order. Write to us at [email protected] with your order number. We will do the needful under our standard return/refund/cancellation policy mentioned above on this page.
Will you accept returns if I have bought products in SALE?
No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.
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